Bizagi Modeler presents an empty window and cannot continue

3 Months Ago
DiegoO
BIZAGI MODELER

Summary

When using Bizagi Modeler either the free version or Modeler Services, special considerations must be taken into account.
Sometimes when such considerations (described below) are not in place, when attempting to open Bizagi Modeler an empty window is displayed. Users will notice that there is no button to close it and Modeler has to be closed.
Also, when
 pressing the 'sign-in' link, the pop-up window is empty and it does not allow users to sign in.

Applies to

Bizagi Modeler 3.0 onwards

Symptoms

An empty window is shown when trying to open Modeler or when trying to sign in:

Solution

Apply the steps described below

1. Add these exceptions to your corporate proxy and firewall:
*.bizagi.com
*.msecnd.*
.d41.co
*.googletagmanager.com
*.google-analytics.com 


2. Enable 80 and 443 ports

3. Clean your browser's Cache.
Then, test your account by signing in to your Bizagi account using the following
URL.

4. Depending on your current subscription,  add the following URL's exceptions:

If you are subscribed to a Personal, Professional or Workgroup plan:

http://*.bizagi.com
http://ajax.googleapis.com
https://model.bizagi.com  
https://account.bizagi.com
https://accounts.bizagi.com
https://az804465.vo.msecnd.net
https://cloudplatform.bizagi.com

If you are subscribed to an Enterprise plan:

http://*.bizagi.com
http://ajax.googleapis.com
https://model.bizagi.com  
https://account.bizagi.com
https://accounts.bizagi.com
https://az804465.vo.msecnd.net
https://cloudplatform.bizagi.com
https://model-[company].bizagi.com
https://platform-[company].bizagi.com

https://accounts-[company].bizagi.com
https://account-[company].bizagi.com
https://users-[company].bizagi.com
https://customer-portal-[companyName].bizagi.com
https://ai-[company].bizagi.com
https://bi-[company].bizagi.com
https://build-[company].bizagi.com

On Windows:
1.    Go to the Control Panel.
2.    Click on Network and Internet, then click Internet Options.
3.    Click the Security tab > Trusted Sites icon, then click Sites.
4.    Enter the URLs of your Trusted Sites, then click Add.
5.    Click Close and then OK.

On Google Chrome:
1.    Click the Google Chrome Menu icon on the far right of the Address bar.
2.    Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
3.    Go to Network menu and Click on Change proxy settings.
4.    Click the Security tab > Trusted Sites icon, then click Sites.
5.    Enter the URLs of your Trusted Sites, then click Add.
6.    Click Close and then OK.

On Internet Explorer:
1.    Click the Internet Explorer Tools Menu icon on the far right of the Address bar (gear icon).
2.    Click on Internet Options.
3.    Click the Security tab > Trusted Sites icon, then click Sites.
4.    Enter the URLs of your Trusted Sites, then click Add.
5.    Click Close and then OK.

 

 

 


Details

Last Modified:3 Months Ago
Last Modified By: Andread
Type: ERROR
Level: Beginner
Rated 1 star based on 6 votes.
Article has been viewed 7.2K times.

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