{"Cannot load Counter Name data because an invalid index '' was read from the registry."}

Last Month
AndresM
Scheduler & Services - Others
ERROR

Summary

A schedule error is shown when using the PerformanceCounterCategory.Exists class, because the performance counters stored in the registry need to be updated.

Applies to

Bizagi all versions

Symptoms

in the class "PerformanceCounterCategory.Exists" of the scheduler, the error {"Cannot load Counter Name data because an invalid index '' was read from the registry."} is thrown.

Cause

The performance counters are not updated. A rebuild of those counters need to be performed.

Solution

1. Run a command prompt (cmd) as administrator.

2. Type lodctr /r

3. Wait a few seconds for it to throw ERROR: UNABLE TO REBUILD PERFORMANCE COUNTER SETTING FROM SYSTEM BACKUP STORE. ERROR CODE IS 2

4. Type again lodctr /r. This time it should run successfully.

5. Run Windows Update and try the install patch that was causing you problems again or manually try to run the update again.

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Details

Last Modified:Last Month
Last Modified By: AndresM
Type: ERROR
Level: Beginner
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