graphic query in the Work Portal helps to analyze the process path
taken by a case. However sometimes the window remains blank or an error
message is displayed. Usually there is a problem with Silverlight's
installation in the machine. This article explains how to activate
Silverlight in Google Chrome 42 or higher.
the end user
tries to open the graphic query in the Work Portal, using Google Chrome
42 or higher, an empty screen or an error message is displayed.
disabled the NPAPI plugins for Silverlight and therefore, the Graphic
Query is not displayed. These plugins were disabled from Chrome 42.
1. Type chrome://flags in the browser's address bar and hit enter.
2. Search for chrome://flags/#enable-npapi on the page. Or, load it
3. Enable it clicking the link.
4. Restart the browser.
Once you have completed the steps above, try again.
more information about Graphic query.