Summary When end users are working within a Company network that uses a Proxy, Bizagi displays an error message: "Remote name could not be resolved" as the process tries to consume a Web Service through an activity. It is necessary to allow the .Net framework to use the default credentials. Applies to All versions Symptoms When a process tries to execute an external service, Bizagi’s Work Portal displays an error message "Remote name could not be resolved". However the service consumed by Bizagi can be accessed from a browser normally. Cause The .Net framework needs to use the credentials of the proxy in order to access the web service. For more information, refer to https://visualstudio.uservoice.com/forums/121579-visual-studio/suggestions/2397357-fix-it-so-that-net-apps-can-access-http-thru-auth Solution 1. Open the web.config file (located in C:\Bizagi\Projects\[ProjectName]\WebApplication) using the text editor of your choice. 2. Add the following key: <system.net> <defaultProxy useDefaultCredentials="true" /> </system.net> 3. Save the web.config file and restart the service.