Summary

Temporary files may not be deleted after a deployment causing the Work Portal to display error messages, as it tries to use old files.

Applies to

Bizagi .NET 10.x

Symptoms

After a deployment, end users will get following error.

Cause

After a deployment some temporary files are not deleted because they are being used or the network user does not have enough permission to manage some Webserver folders.

Solution

1. Stop Bizagi Web services (you may use IISRESET /Stop in a command prompt with administrator privileges) and the Service Scheduler.

2. Delete the content of the following folders:

• C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files
• C:\Bizagi\Enterprise\Projects\[ProjectName]\EntityManager
• C:\Bizagi\Enterprise\Projects\[ProjectName]\ComponentLibrary
• C:\Bizagi\Enterprise\Projects\[ProjectName]\Temporary\EntityManager
• C:\Bizagi\Enterprise\Projects\[ProjectName]\Temporary\ComponentLibrary

3. Delete form cache by executing CleanRenderCache method located in
http://[ServerName]/[ProjectName]/webservices/cache.asmx?op=CleanRenderCache
 by clicking invoke button.

4. Restart the services stopped in step 1.