Summary

When trying to access Bizagi Web Application folder, it is important to have enough write and read privileges for such folder. If theses permissions are not enabled, the userswho starts up the Application Pool could not access the folders.

Applies to

Bizagi All Versions

Symptoms

Bizagi throws an error message when trying to access the Application folder:

Message: Access denied to the access route

Cause

The user account used to start the Application Pool in IIS does not have enough read/write permissions for the Bizagi folders.

Solution

Give enough read/write permissions for the Bizagi folder (usually located in C:\Bizagi\Projects\ProjectName) to the user who starts up the Application Pool.

For more information about how to configure accounts and how to set an identity for an Application Pool, please visit the following link: https://technet.microsoft.com/en-us/library/cc771170(v=ws.10).aspx