Summary

Sometimes, it is not possible to share the database with the Bizagi Support Team, either because it is from a production environment or the database size does not allow it. When the errors are related with network request it is possible to send traces files from browsers.

Applies to

Workportal - Bizagi 10.x and above

What do you need to do?

From Google Chrome:

1. Open the Bizagi Work Portal in Google Chrome.
2. In the menu bar select More tools > Developer tools.
3. In the Network tab search for the Recording network log button. If this button is gray press it and verify its change to red.
4. Check the box log mark.
5. Click on the Clear button to clear out any previous logs.
6. Reproduce the issue while the network requests are recorded.
7. Once you have reproduced the issue, right-click anywhere on the grid of network request, select Save as HAR with Content, and save the file to your computer.

From Firefox:

1. Open the Bizagi Work Portal in Firefox.
2. In the Firefox menu select Web Developer > Network.
3. The recording autostarts when you begin to perform the request in the browser.
4. Reproduce the issue while the network requests are recorded.
5. Right-click anywhere under the File column and click on Save all as Har.
6. Save the HAR file somewhere convenient.

From Internet Explorer:

1. Open the Bizagi Work Portal in Internet Explorer.
2. Press F12 on your keyboard or click the gear icon > F12 Developer Tools.
3. Click on the Network tab.
4. Reproduce the issue while the network requests are recorded.
5. Once done click on the Save button.
6. Give the trace a filename and click the Save button which will save it as a .xml file.

Finally, upload your .har or .xml file generated to your ticket.