Graphic query is not displayed



Summary

The graphic query in the Work Portal helps to analyze the process path taken by a case. However sometimes the window remains blank or an error message is displayed. Usually there is a problem with Silverlight's installation in the machine. This article explains how to activate Silverlight in Google Chrome 42 or higher.

Applies to

Bizagi 10.x

Symptoms

When the end user tries to open the graphic query in the Work Portal, using Google Chrome 42 or higher, an empty screen or an error message is displayed.

Cause

Google disabled the NPAPI plugins for Silverlight and therefore, the Graphic Query is not displayed. These plugins were disabled from Chrome 42.

Solution

1. Type chrome://flags in the browser's address bar and hit enter.

2. Search for chrome://flags/#enable-npapi on the page. Or, load it directly.

3. Enable it clicking the link.

4. Restart the browser.

Once you have completed the steps above, try again.

Refer to http://help.bizagi.com/bpmsuite/en/index.html?graphic_query.htm for more information about Graphic query.