Summary
When
using Bizagi Modeler either the free version or Modeler Services,
special considerations must be taken into account.
Sometimes when such considerations (described below) are not in place,
when attempting to open Bizagi Modeler an empty window is displayed.
Users will notice that there is no button to close it and Modeler has
to be closed.
Also, when pressing
the 'sign-in' link, the pop-up window is
empty and it does not allow users to sign in.
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Applies to
Bizagi
Modeler 3.0 onwards
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Symptoms
An
empty window is shown when trying to open Modeler or when trying to
sign in:
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Solution
Using Modeler desktop application
Refer to this article to review system requirements and the trusted sites to enable
https://help.bizagi.com/process-modeler/en/bm_requirements.htm
Using Modeler Services plans
Refer to this article to review system requirements and the trusted sites to enable
https://help.bizagi.com/process-modeler/en/ms_requirements.htm
On
Windows:
1. Go to the Control Panel.
2. Click on Network and
Internet, then click Internet
Options.
3. Click the Security
tab > Trusted
Sites icon, then click Sites.
4. Enter the URLs of your Trusted Sites,
then click Add.
5. Click Close
and then OK.
On
Google Chrome:
1. Click the Google Chrome Menu
icon on the far right of the Address bar.
2. Click on Settings,
scroll to the bottom and click the Show Advanced
Settings link.
3. Go to Network
menu and Click on Change proxy
settings.
4. Click the Security
tab > Trusted
Sites icon, then click Sites.
5. Enter the URLs of your Trusted Sites,
then click Add.
6. Click Close
and then OK.
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