Summary

When a user tries to open a process either from Bizagi Studio or Bizagi Management Console, he/she may see an error due to differences between the source and the target environments.
If this error is being presented during the execution of an advanced deployment, please refer to the article in this link.

Applies to

Bizagi 10.x .NET

Symptoms

When trying to open an existing processes, the following error is displayed.

Cause

This error message is thrown when a user tries to access a project whose database is in a newer version than Bizagi Studio or Bizagi Management Console.
This problem is usually presented when trying to restore a database backup from one environment to another, with different Bizagi versions. Also, when you try to access a Bizagi project located in another server.

Solution

The first thing you should do is to identify the root of the problem:

If the problem is presented after a backup restoration

• Verify that the files used to restore the database are correct. Make sure that these files correspond to the project that you want to restore and that they are in the correct version
  
• If the files are correct, verify that the versions of Bizagi Studio or Bizagi Management Console are the same for both source and target server and perform the necessary updates. For more information about how to verify the version, please refer to the article in this link.
  

If the project hasn’t been restored from a backup

• When you try to open your project and this error is presented, it is likely that you are trying to open a project located in an external server through your computer and your Bizagi version is lower that the version hosted in the server.