Summary

Bizagi allows you to modify the corporate logo displayed in the Work Portal. Sometimes, the change has no effect and the logo changed is not displayed. This behavior is caused because the user account has not the right privileges on Bizagi folders. 

Applies to

Bizagi 10.x

Symptoms

Bizagi Work Portal displays the default logo even though it has been changed.

Cause

The user account used to start the Application Pool in IIS does not have enough read/write permissions for the Bizagi folders.

Solution

Give enough read/write permissions for the Bizagi folder (usually located in C:\Bizagi\Projects\ProjectName) to the user who starts up the Application Pool.

For more information about how to configure accounts and how to set an identity for an Application Pool, please visit the following link: https://technet.microsoft.com/en-us/library/cc771170(v=ws.10).aspx